Otago Harbour and Peninsula from Mt Cargill

Photo taken by a local photographer Emiko Cowell

CANCELLATION POLICY

By booking a tour with Fantail Tours, you agree to the following cancellation terms.

Small-Group Tours

If you cancel your booking, the following cancellation fees apply:

15 days or more before the tour: No cancellation fee
8–14 days before the tour: 25% of the total booking price
3–7 days before the tour: 50% of the total booking price
Within 48 hours of the tour: 100% of the total booking price

If you cancel more than 48 hours before the tour, the cost of any attraction tickets already purchased on your behalf will be deducted from your refund if those tickets cannot be refunded by the attraction provider.

Booking fees and credit-card processing fees are non-refundable.

Private Tailor-Made Tours

A 20% non-refundable deposit is required to confirm a private tailor-made tour. This deposit will not be refunded if you cancel your booking.

The following cancellation fees apply:

15 days or more before the tour: The 20% deposit is retained
8–14 days before the tour: 25% of the total booking price
3–7 days before the tour: 50% of the total booking price
Within 48 hours of the tour: 100% of the total booking price

If you cancel more than 48 hours before the tour, the cost of any attraction tickets already purchased for your group will also be deducted from your refund if those tickets cannot be refunded by the attraction provider.

Cruise Ship Unable to Dock

If your cruise ship is unable to dock in Port Chalmers because of adverse weather or another circumstance beyond your control, please contact us as soon as possible.

For private tailor-made tours, the 20% non-refundable deposit will be retained.

The cost of any attraction tickets or services already purchased for your booking will also be deducted from the refund if they cannot be refunded by the supplier.

Late Arrivals and Missed Tours

Refunds will not be provided if you:

Do not arrive at the agreed meeting point
Arrive after the tour has departed
Leave the tour before it finishes
Miss the tour for reasons unrelated to your cruise ship’s inability to dock

Please arrive at the meeting point at the time stated in your booking confirmation.

Cruise-Ship Schedule Changes

If your cruise ship arrives later than scheduled, we will make every reasonable effort to adjust the tour’s departure time.

The itinerary or duration may need to be modified if the ship arrives late, departs early or changes its schedule. Changes made for these reasons do not normally qualify for a refund.

Changes or Cancellations by Fantail Tours

Fantail Tours reserves the right to adjust an itinerary when necessary because of weather conditions, road closures, attraction availability, cruise-ship schedule changes or other circumstances beyond our control.

If Fantail Tours cancels a tour and cannot offer a suitable alternative, you will receive a full refund of the amount paid to Fantail Tours.

We are not responsible for additional expenses incurred by guests, including accommodation, flights or other travel arrangements.

Wildlife and Attraction Availability

Wildlife sightings cannot be guaranteed, as the animals encountered on our tours are wild. The absence of a particular species or level of wildlife activity does not qualify as a cancellation and does not entitle guests to a refund.

Attraction visits may occasionally be changed or cancelled because of weather, operational requirements or circumstances outside our control. Where possible, we will provide a suitable alternative or refund any attraction fee recovered from the supplier.

Refund Processing

Approved refunds will be returned to the original payment method. Please allow several working days for the refund to appear, depending on your bank or payment provider.